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Proper utilization of simulator installations is vital to their
efficacy. ARIs post-sale support and service methodology assists
customers with tools, techniques and expertise needed to effectively
utilization their equipment.
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Technical
Support: i.e. the extent and quality of on-site and off-site
support provided by the manufacturer to the customer. ARI provides
support for hardware, software, usage, troubleshooting and upgrades.
Dedicated onsite support ensures minimum down-time.
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User Support: Personnel
operating the installation need to be thoroughly in sync with
the equipment and its functionality; ARI equips them with high
quality manuals and training materials.
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Feedback Processes:
ARI undertakes to assist the customer with implementation of
efficient processes for feeding operational learnings (gained by
company personnel on regular duty) back into the simulation
mechanism, on an ongoing basis. This is the basis for an
accurate representation of live operational data in simulated
scenarios.
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Content: ARI helps
customers to fine-tune course literature and other training
material to complement specific simulation training programs.
This involves modifications to existing material as well as
creation of new content.
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Synergy With Other Training
Tools: Learning is a continuous process and students
need to reinforce their understanding by accessing extended
training materials on a regular basis from different places,
be it at home, on-board vessels or in an office. ARI can help
creating tools such as CBTs, on-board training packages, printed
and electronic training material etc. to enable this.
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Assessment: The effectiveness
of training is measurable through meaningful assessment that
transparently integrates with the simulation equipment, an area
where ARI has a wealth of experience to offer customers.
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HRD Integration:
Valuable inputs for training can be obtained by observation
of simulation exercises from an HRD standpoint. ‘Soft’
factors such as personality, reaction to crisis, leadership
skill etc. can be understood and improved. With ARI, not only
can the simulation mechanism provide for accurate observation,
a panel of qualified HRD professionals are also available to
customers.
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